Disability Defined
As defined by the Equality Act 2010, a disabled person is an individual who “has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.”
To ensure that we treat everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the club requires all applicants for seating which has been allocated for the specific use of disabled supporters to meet at least one of the following criteria:
- Receipt of the Enhanced rate of Personal Independence Payment (mobility or care).
- Receipt of the Higher rate of Disability Living Allowance (mobility or care).
- Receipt of either the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance.
- War Pensioners’ Mobility Allowance or War or Service - Disablement pension for 80% or more disability.
- Visually impaired or blind registration with Royal National Institute of Blind People (RNIB) or Blind or partially sighted registration certificate (BD8 or CVI certificate).
- Deaf registration with Royal Association for Deaf People (RAD) or confirmation in writing from a specialist confirming that hearing loss has been recorded at 70-95dBHL or worse.
NB- this list is not exhaustive, and consideration will be given to any other evidence that can be provided. Please note in the case of DLA or PIP, as the allowance may be for life or a fixed period, the club reserves the right to periodically check that an applicant remains eligible.
Buying Your Ticket
Disabled supporters should contact the Clubs Disability Access Officer (accessibility@avfc.co.uk) when looking to book tickets for the first time.
Alternatively, supporters can visit our website and fill out an access requirement form - www.avfc.co.uk/club/disability-accessibility/access-requirement-form
In addition, tickets can be purchased online - to access this facility you must first register an account at members.avfc.co.uk. Please contact the Ticket Office on 0333 323 1874, who can provide you with further assistance. We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase and offer you seats most suited to your requirements. (Subject to availability).
Tickets for wheelchair user bays’ and seats to accommodate disabled supporters are available for purchase either on a seasonal or match-by-match basis, subject to availability. There are eight positions available to purchase on a match-by-match basis with one position reserved for emergency displacement of season ticket holders.
Season tickets are subject to a waiting list, please email accessibility@avfc.co.uk to join or call the ticket office for more information.
Supporters of away clubs visiting Villa Park arem advised to contact their own Club for advice on ticket availability.
Personal Support
Where the need for personal support has been identified, the Club will admit a disabled supporter’s personal assistant (“PA”) free of charge on the understanding and condition that they are providing a service to the disabled supporter to enable them to access match day facilities. There is an expectation that a PA can assist the disabled supporter in the following ways:
- Enter and exit the stadium with the disabled supporter
- Sit with the disabled supporter, using the seat designated by the club
- Assist the disabled supporter to ensure they are comfortable
- Accompany the disabled supporter to the accessible toilets if required
- Provide non-emergency medical care and support to the disabled supporter, if required (e.g., taking medication)
- Assist the disabled supporter with food, drinks, or retail purchases
- Assist with evacuation or other emergencies (beyond that which would be ordinarily expected from stewards and other stadium staff)
- Communicate effectively with stewards and other stadium staff, if required
Please note that complimentary tickets are issued on the basis that they are solely used for the purpose of assisting the disabled supporter when attending matches.
If a personal assistant is attending alone at Villa Park, they would need to upgrade the disabled ticket for the relevant game. An additional person can attend on the personal assistant ticket if the relevant match ticket price is also paid.
Please note, if you have a personal assistant season ticket, it does not have the benefits of a season ticket holder, you cannot build history, attend away matches without the disabled supporter or access the rewards program.
Tickets for Disabled Supporters
As at any football stadium, the upper tiers of Villa Park are very steep, and we would therefore discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency from purchasing tickets in any upper tiers.
If you are a disabled supporter who needs and qualifies for a personal assistant (“PA”) (see the Tickets for Aston Villa Matches – Personal Support section of this guide for qualification criteria), we would strongly encourage you to make use of the opportunity to bring a PA to matches. Safety is of paramount importance to us and therefor your PA must be capable of supporting your needs in the event of an emergency as well as generally during matches.
Season Ticket Prices
Price Zone 1
Adult - £955
Over 66 - £717
Armed forces - £765
Under 21 - £682
Under 18 - £455
Price Zone 2
Adult - £859
Over 66 - £645
Armed forces - £688
Under 21 - £614
Under 18 - £409
Under 14 - £268
Price Zone 3
Adult - £804
Over 66 - £603
Armed forces - £643
Under 21 - £574
Under 18 - £383
Under 14 - £219
Price Zone 4
Adult - £672
Over 66 - £504
Armed forces - £538
Under 21 - £480
Under 18 - £271
Under 14 - £164
Family Package - £1,615
Wheelchair Bays
Adult - £672
Over 66 - £504
Armed forces - £538
Under 21 - £480
Under 18 - £271
Under 14 - £164
Ticket Allocation Policy
Our ticket allocation policy is designed to reward our most loyal supporters with the opportunity to buy tickets which best suit their needs. Tickets for League and cup competition fixtures will generally be offered for purchase to season ticket holders and members first, before going on general sale. Please be aware we can never guarantee the availability of tickets to any person for any match.
Away Fixtures
The Club is given a limited number of tickets (including seating for disabled supporters) for away fixtures. Priority for away tickets is given to Season Ticket Holders with away booking history.
The number of spaces for wheelchair users is dependent on the allocation of wheelchair spaces provided by the host club. If the Club can offer additional tickets to wheelchair users for a particular away match, these tickets will be allocated on the same basis as away tickets are sold to non-disabled supporters. Due to the varying levels of seats at away stadiums which are suitable for disabled supporters, we cannot guarantee all ticket requests.
The allocation for ambulant disabled supporters will be reserved on the recommendation of the host club, additionally there will be a small percentage of tickets reserved on the front row due to persistent standing.
Disabled supporters requiring tickets for Villa’s away matches can book through all standard ticket office channels, or by contacting our ticket office. Please ensure that you have purchased a ticket before making arrangements to travel. Wherever the Club arranges supporter travel to an away fixture, we will make every effort to ensure that suitable travel is also available for disabled supporters.
Neutral Venues
Where the Club plays at a “neutral” venue e.g., a cup final or semi-final at Wembley, tickets will be allocated to disabled supporters on the same basis and in the same manner as to non-disabled supporters. Tickets will generally be offered for purchase to season ticket holders and members before going on general sale.
