Fans are being urged to get ‘web ready’ for the Play-Offs Fina;.
With Wembley on the horizon once again and an intense selling period expected, supporters are being encouraged to familiarise themselves with buying online – the quickest and easiest way to snap up your ticket.
We strongly recommend supporters familiarise themselves with our Online Ticket Office ahead of what is set to be extremely busy booking period.
More than 80% of tickets purchased by supporters in 2019/20 have been online – allowing for a much more efficient sales process, which we'd like to replicate throughout the Play-Offs.
Below is a simple guide on ensuring you're 'web ready' and can book your tickets smoothly.
1] KNOW YOUR FAN ID
This can be found on Season Cards – or any ticket purchased.
2] ESTABLISH YOUR PASSWORD
If you haven’t logged in before using your FAN ID, your default password is your registered postcode in lower case with no spaces.
3] LINK FAMILY & FRIEND ACCOUNTS
Once logged in, select ‘Personal Details’ in the dropdown menu from your name. In the ‘Friends & Family’ section, select ‘Manage my relationships’.
Click ‘Create a Relationship’ and follow instructions. Ensure you tick ‘Allow permission to buy tickets on each other’s behalf’.
4] ONLINE KNOWLEDGE
Please head to our Online Ticket Office and take some time to familiarise yourself with the site generally. Have a look and see what you can purchase and where.
While buying online will still be the quickest and easiest way to purchase, due to the high demand, there is still likely to be queues.
For this reason, our new ticketing providers have a queuing system in place ‘Queue-IT’ - a virtual waiting room platform for managing online traffic peaks.
Its online queue system redirects waiting fans into a virtual waiting room environment and then passes them back to the ticketing site in a first-come, first-served order.
Queue-IT gives supporters the ability to keep their browser open and request an email when it’s their turn to go through to buy - or rejoin if they lose their place.
Queue-IT also caches and keeps a fan’s place in the queue if they close browser and re-open later.