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What matches am I entitled to watch with an AVTV Live subscription?
International Plus** subscribers can watch video coverage of EVERY Aston Villa league match.
Standard international subscribers can watch video coverage of EVERY Aston Villa league match that IS NOT being screened live by Sky Sports or any other broadcaster around the world. Audio commentary is unaffected by those external broadcasts – you can listen to every match.
UK, Ireland and the Channel Isles-based subscribers can watch video coverage of MIDWEEK matches only for the single price of £10 PER MATCH, providing that the game IS NOT being screened live by Sky Sports or any other broadcaster elsewhere.
Any games played outside of blocked hours (not between 14:45 – 17:15 on a Saturday) and not shown by Sky Sports will be available to watch for domestic fans. Fixtures taking place on Bank Holidays or Easter will be unavailable for streaming.
These matches are only available on a MATCH-BY-MATCH basis. Audio commentary is unaffected – you can listen to every match.
**International Plus available countries:
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What subscription packages are available to me?
All AVTV Live international packages are available on a seasonal, monthly and match-by-match subscription basis.
A VIDEO seasonal pass for International Plus subscribers costs £180. You can purchase a monthly pass for just £20 and a single match for £6.
A VIDEO seasonal pass for standard international subscribers costs £110. You can purchase a monthly pass for just £13 and a single match for £6.
An AUDIO seasonal pass costs £45, for both international and UK subscribers. You can purchase a monthly pass for just £6 and a single match for £3.
Ten monthly payments will cover the full season. Purchasing a single month’s access will last for 31 days from the purchase point.
There is NO midweek video package available to UK, Ireland and the Channel Isles subscribers. Each live match must be purchased individually for the price of £10 – in line with EFL regulations.
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What is the difference between International Plus and standard international packages?
International Plus means every Aston Villa match is available via video coverage. It is available ONLY in the countries listed in the below graphic.
Standard international packages are on offer to any other countries outside the UK and those listed above. Please note, this means not every match will be available via video coverage due to external broadcasts.
Any games played outside of blocked hours (not between 14:45 – 17:15 on a Saturday) and not shown by Sky Sports will be available to watch for domestic fans. Fixtures taking place on Bank Holidays or Easter will be unavailable for streaming.
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Will my seasonal subscription automatically renew?
No, after 10 months seasonal subscriptions will present the option to renew on the payment card you used. You will be notified in case you want to cancel your subscription.
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Can I buy a subscription package for friends or family?
Yes, you may. However, it is your responsibility to ensure that they will have appropriate access to the service that you are gifting i.e. they must be based outside the UK, Ireland and the Channel Isles if receiving an AVTV Live international subscription.
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What devices does AVTV work on?
- AVTV can be accessed via our website www.avfc.co.uk on desktop computers, laptops and via our Official Club Mobile App. Fans trying to view streams on our mobile website are best advised to download the Official Club App or view from a desktop computer or laptop only. If you are unsure whether your technology will support AVTV please contact AVTVsupport@streamamg.com.
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Is this service available on any other platforms such as Apple TV, Chromecast, YouTube etc?
- Unfortunately not. AVTV Live is exclusively operating on our official website and mobile app. OTT services and third party broadcasters like NetFlix or Amazon Prime will not be making this content available. Other AVFC on-demand content will be coming to new channels soon however. You can already access much of our YouTube content across platforms and devices, just search “AVFC Official” on your smart TV player.
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I’m having issues with my video / audio feed, what can I do?
In the first instance please report your technical issues to AVTVsupport@streamamg.com who can investigate whether there is a problem with what is being broadcast. If there are no issues at our end we’ll ask you to confirm some details about the device, software and your internet connection. Please note that it is your responsibility to ensure you are using compatible technology ahead of purchasing an AVTV package.
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How do I get a refund?
- Refunds can only be issued for people who have reported a technical issue during the game that is the fault of us or our providers and cannot be rectified. Please note that if you don’t watch a stream through choice or don’t report a technical issue during the game we will not issue a refund.
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How do I subscribe to AVTV?
- [Click here] and follow the steps to sign up to AVTV for the 2018/19 season. If you are an standard international subscriber you can still subscribe and receive live audio commentary for every game and then pick and choose games you would like to live stream for the additional fee.
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I am a Season Ticket holder, why do I no longer receive Live AVTV Audio for free?
Unfortunately, due to EFL regulations, we are no longer able to bundle live content with any other commercial package the club offer, including Season Tickets or Membership schemes like www.avfc.co.uk/rewards.
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If I am subscribed to AVTV for the 2018/19 season will I automatically join AVTV Live?
- No. You’ll need to agree a new subscription package, if you are already registered your login may already grant you access to the selection page to access the new service.
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My feed keeps buffering, what’s wrong?
- Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit www.speedtest.net. Test your download speed, results should show a minimum of 1Mbps to process streamed content along with usual browsing activities efficiently.
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I’m receiving a “media not found” message?
- The live commentary player will only be live during a match. If Aston Villa are playing and you are receiving this message, please alert AVTVsupport@streamamg.com.
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Can I purchase a pass on a monthly basis or for a single game?
- AVTV Live is available on a monthly subscription basis (10 monthly payments will cover the full season). Purchasing a single month’s access will last for 31 days from the purchase point. Live audio match-by-match passes are open to all fans - overseas fans can purchase a match-by-match pass to watch live when available.
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If I live in the UK or Republic of Ireland and subscribe to AVTV, will I be able to watch games when travelling abroad?
No, to watch games overseas your IP address, home address and payment details need to be registered to a qualifying country. Domestic fans travelling overseas will have the same access to AVTV as they would have at home.
For international fans travelling to the UK you won’t be able to view live streams as your IP address when connecting to the internet will identify you as not being in a qualifying country.
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Why am I being asked to reset my password when I first log into the new platform?
We take security seriously, and want to ensure that migrated user accounts are as secure as they can possibly be. When undergoing such a migration, it is commonplace for passwords to be reset/updated, and for that reason, we're asking migrated users to follow a password updating process. It takes just a couple of minutes to complete.
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I've forgotten my password, how do I reset it?
There is a forgotten password link available from the login screen. Clicking this will initiate a 'reset password' process, which will involve sending you a verification email, which you will need to click and then reset your password.
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How do I update my personal details?
You can update your personal details from the 'My Account' area. You simply need to log in using your email address and password, navigate through to your 'My Account' page, and make the relevant changes, clicking 'Update Details' once complete.
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I have an existing subscription, how do I redeem my code?
If you already have an active subscription with AVTV (perhaps your AVTV annual subscription is coming to an end and we've issued you with a new activation code for the next season), then you should go to 'My Account', scroll to 'My Subscriptions', and follow the process to create a new subscription. You will be guided through the process, and offered the opportunity to enter an activation code just prior to selecting your subscription package. Once complete, the subscription which is coming to an end, will seamlessly roll into the new subscription you have just created.
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Are my personal details secure?
Please be assured that we take the security of our users very seriously. Please refer to the Privacy Policy for more details.