FAQs

AVTV Live

I am a Season Ticket holder, why do I no longer receive Live AVTV Audio for free?

Unfortunately, due to EFL regulations, we are no longer able to bundle live content with any other commercial package the club offer, including Season Tickets or Membership schemes like www.avfc.co.uk/rewards

Can I purchase a pass on a monthly basis or for a single game?

AVTV Live is available on a monthly subscription basis (10 monthly payments will cover the full season). Purchasing a single month’s access will last for 31 days from the purchase point. Live audio match-by-match passes are open to all fans - overseas fans can purchase a match-by-match pass to watch live when available.

Will my seasonal subscription automatically renew?

No, after 10 months seasonal subscriptions will present the option to renew on the payment card you used. You will be notified in case you want to cancel your subscription.

Can I buy a subscription package for friends or family?

Yes, you may. However, it is your responsibility to ensure that they will have appropriate access to the service that you are gifting i.e. they must be based outside the UK & Ireland if receiving an AVTV Live international subscription.

What devices does AVTV work on?

AVTV can be accessed via our website www.avfc.co.uk on desktop computers, and via our Official Club Mobile App. Fans trying to view streams on our mobile website are best advised to download the Official Club App or view from a desktop computer only. If you are unsure whether your technology will support AVTV please contact AVTVsupport@streamamg.com

Is this service available on any other platforms such as Apple TV, Chromecast, YouTube etc?

Unfortunately not. AVTV Live is exclusively operating on our official website and mobile app. OTT services and third party broadcasters like NetFlix or Amazon Prime will not be making this content available. Other AVFC on-demand content will be coming to new channels soon however. You can already access much of our YouTube content across platforms and devices, just search “AVFC Official” on your smart TV player.

I’m having issues with my video / audio feed, what can I do?

In the first instance please report your technical issues to AVTVsupport@streamamg.com who can investigate whether there is a problem with what is being broadcast. If there are no issues at our end we’ll ask you to confirm some details about the device, software and your internet connection. Please note that it is your responsibility to ensure you are using compatible technology ahead of purchasing an AVTV package.

How do I get a refund?

Refunds can only be issued for people who have reported a technical issue during the game that is the fault of us or our providers and cannot be rectified. Please note that if you don’t watch a stream through choice or don’t report a technical issue during the game we will not issue a refund.

How do I subscribe to AVTV?

[Click here] and follow the steps to sign up to AVTV for the 2017/18 season. If you are an international fan you can still subscribe and receive live audio commentary for every game and then pick and choose games you would like to live stream for the additional fee.

If I am subscribed to AVTV for the 2016/17 season will I automatically join AVTV Live?

No. You’ll need to agree a new subscription package, if you are already registered your login may already grant you access to the selection page to access the new service.

If I live in the UK or Republic of Ireland and subscribe to AVTV, will I be able to watch games when travelling abroad?

No, to watch games overseas your IP address, home address and payment details need to be registered to a qualifying country. Domestic fans travelling overseas will have the same access to AVTV as they would have at home.

For international fans travelling to the UK you won’t be able to view live streams as your IP address when connecting to the internet will identify you as not being in a qualifying country.

My feed keeps buffering, what’s wrong?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1Mbps to process streamed content along with usual browsing activities efficiently.

I’m receiving a “media not found” message?

The live commentary player will only be live during a match. If Aston Villa are playing and you are receiving this message, please alert AVTVsupport@streamamg.com

FAQ Category

I cannot log into the website with my details - can you help?

Aston Villa has three primary sites which all have separate login/registrations:

• www.avfc.co.uk - the main official Aston Villa news and media website. Please note, if you have previously registered/logged in on the AVTV website (tv.avfc.co.uk), you can use the login credentials registered on that site, to access www.avfc.co.uk.
• www.eticketing.co.uk/avfc - the Aston Villa box office and ticketing website
• shop.avfc.co.uk - the Aston Villa online retail website

Further to these primary sites, we also have:

• www.avfclionsclubs.co.uk - the Aston Villa Lions Club website
• www.jvlife.co.uk - the Aston Villa junior villans website
• www.seatwave.com/aston-villa-fc-tickets/season - the official Aston Villa ticket exchange partner
• www.avhe.co.uk - the Aston Villa hospitality website

Each website has a completely different login to the main site as they are different systems although you can choose to use the same username and password when registering on each of these sites.

NB if you have registered on the main site, this does not allow you to buy tickets on the ticketing site or the shopping site and vice-versa. You need to login with the email address/username that you registered with on each of these sites independently.

In all cases you need the email address you registered with to retrieve usernames or reset passwords.

Registration & Subscription

Why am I being asked to reset my password when I first log into the new platform?

We take security seriously, and want to ensure that migrated user accounts are as secure as they can possibly be. When undergoing such a migration, it is commonplace for passwords to be reset/updated, and for that reason, we're asking migrated users to follow a password updating process. It takes just a couple of minutes to complete.

I've forgotten my password, how do I reset it?

There is a forgotten password link available from the login screen. Clicking this will initiate a 'reset password' process, which will involve sending you a verification email, which you will need to click and then reset your password.

How do I update my personal details?

You can update your personal details from the 'My Account' area. You simply need to log in using your email address and password, navigate through to your 'My Account' page, and make the relevant changes, clicking 'Update Details' once complete.

I have an existing subscription, how do I redeem my code?

If you already have an active subscription with AVTV (perhaps your AVTV annual subscription is coming to an end and we've issued you with a new activation code for the next season), then you should go to 'My Account', scroll to 'My Subscriptions', and follow the process to create a new subscription. You will be guided through the process, and offered the opportunity to enter an activation code just prior to selecting your subscription package. Once complete, the subscription which is coming to an end, will seamlessly roll into the new subscription you have just created.

Are my personal details secure?

Please be assured that we take the security of our users very seriously. Please refer to the Privacy Policy for more details.

Other

My question has not been answered by these FAQs, what should I do?

If your question/issue has not been answered by these FAQs, please get in touch via the following details:

• If you have an issue with login/registration, please complete the 'Contact Us' form available on this site, selecting 'Registration/Subscription Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have, as quickly as possible, within the hours of 9am - 5pm Monday to Friday.
• If you have an issue with activation of subscription (via activation code), please complete the 'Contact Us' form available on this site, selecting 'Registration/Subscription Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have within the hours of 9am - 5pm Monday to Friday.
• If you have an issue with payment/purchasing a subscription, please complete the 'Contact Us' form available on this site, selecting 'Registration/Subscription Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have within the hours of 9am - 5pm Monday to Friday.
• If you have an issue with billing, please complete the 'Contact Us' form available on this site, selecting 'Billing Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have within the hours of 9am - 5pm Monday to Friday.
• If you have issues with the video player (ie., video/audio streams are not working), please complete the 'Contact Us' form available on this site, selecting 'Audio/Video Player Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we are on-hand and will endeavour to get back to you and resolve any video player/audio issues you have within the hours of 8am - 10pm, 364 days of the year (excluding Christmas Day).