FAQs

FAQ Category

I cannot log into the website with my details - can you help?

Aston Villa has three primary sites which all have separate login/registrations:

• www.avfc.co.uk - the main official Aston Villa news and media website. Please note, if you have previously registered/logged in on the AVTV website (tv.avfc.co.uk), you can use the login credentials registered on that site, to access www.avfc.co.uk.
• www.eticketing.co.uk/avfc - the Aston Villa box office and ticketing website
• shop.avfc.co.uk - the Aston Villa online retail website

Further to these primary sites, we also have:

• www.avfclionsclubs.co.uk - the Aston Villa Lions Club website
• www.jvlife.co.uk - the Aston Villa junior villans website
• www.seatwave.com/aston-villa-fc-tickets/season - the official Aston Villa ticket exchange partner
• www.avhe.co.uk - the Aston Villa hospitality website

Each website has a completely different login to the main site as they are different systems although you can choose to use the same username and password when registering on each of these sites.

NB if you have registered on the main site, this does not allow you to buy tickets on the ticketing site or the shopping site and vice-versa. You need to login with the email address/username that you registered with on each of these sites independently.

In all cases you need the email address you registered with to retrieve usernames or reset passwords.

Registration & Subscription

Why am I being asked to reset my password when I first log into the new platform?

We take security seriously, and want to ensure that migrated user accounts are as secure as they can possibly be. When undergoing such a migration, it is commonplace for passwords to be reset/updated, and for that reason, we're asking migrated users to follow a password updating process. It takes just a couple of minutes to complete.

I've forgotten my password, how do I reset it?

There is a forgotten password link available from the login screen. Clicking this will initiate a 'reset password' process, which will involve sending you a verification email, which you will need to click and then reset your password.

How do I update my personal details?

You can update your personal details from the 'My Account' area. You simply need to log in using your email address and password, navigate through to your 'My Account' page, and make the relevant changes, clicking 'Update Details' once complete.

I have an existing subscription, how do I redeem my code?

If you already have an active subscription with AVTV (perhaps your AVTV annual subscription is coming to an end and we've issued you with a new activation code for the next season), then you should go to 'My Account', scroll to 'My Subscriptions', and follow the process to create a new subscription. You will be guided through the process, and offered the opportunity to enter an activation code just prior to selecting your subscription package. Once complete, the subscription which is coming to an end, will seamlessly roll into the new subscription you have just created.

Are my personal details secure?

Please be assured that we take the security of our users very seriously. Please refer to the Privacy Policy for more details.

Other

My question has not been answered by these FAQs, what should I do?

If your question/issue has not been answered by these FAQs, please get in touch via the following details:

• If you have an issue with login/registration, please complete the 'Contact Us' form available on this site, selecting 'Registration/Subscription Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have, as quickly as possible, within the hours of 9am - 5pm Monday to Friday.
• If you have an issue with activation of subscription (via activation code), please complete the 'Contact Us' form available on this site, selecting 'Registration/Subscription Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have within the hours of 9am - 5pm Monday to Friday.
• If you have an issue with payment/purchasing a subscription, please complete the 'Contact Us' form available on this site, selecting 'Registration/Subscription Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have within the hours of 9am - 5pm Monday to Friday.
• If you have an issue with billing, please complete the 'Contact Us' form available on this site, selecting 'Billing Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we will endeavour to get back to you and resolve any issues you have within the hours of 9am - 5pm Monday to Friday.
• If you have issues with the video player (ie., video/audio streams are not working), please complete the 'Contact Us' form available on this site, selecting 'Audio/Video Player Issues' from the 'Subject' field. This will ensure that your enquiry is routed to the team best placed to deal with your enquiry, in the quickest possible time. Please note that we are on-hand and will endeavour to get back to you and resolve any video player/audio issues you have within the hours of 8am - 10pm, 364 days of the year (excluding Christmas Day).