Season Tickets 2024/25: Two weeks to go!

• Pay the full balance up-front with no further charges
• This can only be done through a card payment either over the phone or online
• We will not be accepting cash or cheques as payment

• Pay over eight months for your season ticket, interest-free. Subject to acceptance
• The application is through V12 Finance
• After a credit check on the lead booker, you should receive an email from V12 advising if they have approved the application and prompting you to complete it

Is there a cooling-off period if I change my mind once I e-sign my contract?

Yes – the cooling-off period is 14 days. Season tickets are non-refundable after the 14-day cooling-off period.

Q. What email address does the contract to e-sign come from?

customerservice@v12finance.com

Q. Can I call and overpay, or pay off the balance, at any time?

You can make additional payments or settle your account at any time using the V12 Online Account Management facility or by calling the Customer Service team on 029 2046 8900.

Q. How old do I have to be to apply for finance with V12?

You must be 18-years-old to apply for finance with V12.

Q. Is there an upper age limit when applying for finance with V12?

There is no upper limit to age.

Q. Will I be credit-checked?

Yes, through external credit reference agencies.

Q. When will I know if I have been accepted for finance?

You should know within a few minutes. Once approved, you will be able to sign your contract using V12’s online e-sign facility additional checks and they may contact you to confirm details. Once the checks have been carried out, if the application is approved you will have 7 days to sign the agreement to complete the sale.

Q. What happens if my application is rejected?

If your application is not accepted, V12 will send out confirmation straightaway. You’ll need to contact the club to purchase your season ticket in full. If you have any questions about your application or why it was declined, details will be provided in your V12 communication.

Q. Can I change the payment date?

Your first payment will be approximately one month from the date you sign your application, and V12 will confirm this date via email. If you want to change your instalment payment date, for example to the first of each month, V12 can change this free of charge.

Q. What happens if I miss a payment?

It is important to keep your payments up to date. If for any reason you have trouble making your repayments, you must contact V12 immediately.

Q. What name appears on my bank statement from V12 for payments taken?

V12 Finance.

Q. Can I complete a paper contract if I do not have access to an email address?

No, unfortunately, V12 does not facilitate paper applications.

Q. How long do I have to complete the application?

You have 45 mins to complete the V12 application. If you don’t complete it this time, the application will automatically cancel, and you will need to start the process again. If your application is referred, V12 will advise they are carrying.

Aston Villa's operating expenses have gone up drastically to fuel the success of the Club. We’ve been driving revenue through increased broadcasting, sponsorship, and commercial earnings, but for Aston Villa to keep performing on the global stage in the way it has, we can’t rely on these alone and have to look at additional avenues. The ticket price increases, which are well below the average Premier League increase this season, are part of a club-wide effort to continue supporting and investing in our performance on the pitch and provide fans with an amazing atmosphere and experience at Villa Park.

Of the increases already announced by other clubs, this is below the average, and unlike many other Premier League Clubs, an Aston Villa season ticket remains cheaper than purchasing a ticket to each game individually.

The development plan across the whole of Villa Park with the overall aim of offering fans more choices of premium seats at a range of price points and creating one of the best fan experiences in football, while its income will contribute to investing in our on-the-pitch successes to ensure we continue to compete at the highest level. These changes aren’t making changes for the sake of it, and the fans are at the heart of every decision the Club makes.

We are so grateful for your continued support of the Club and understand the impact that the seat adjustment and movements will have on your matchday experience. While these changes are being made to benefit the fan base as a whole and deliver results on the pitch, we are sorry this has affected your seat. We’re doing everything in our power to make things right and find you the best alternative seat. We will have a seat for you next season. You will be prioritized for any unrenewed and/or available seats and will also receive an £80 club shop voucher for the inconvenience.

The dedicated relocation windows are specifically for season ticket holders who no longer have a seat. Those family members whom they want to move with will need to wait for the traditional relocation window.

All season tickets this season will be digital and supporters can add their digital season ticket to an Apple or Google wallet as an NFC pass. Season Ticket Holders who wish for a physical card instead will need to fill out a form on the website stating the reason for the need for a season ticket. Applicable reasons why would be if someone has a medical condition, or a supporter doesn’t have a smartphone. This card would then be sent out free of charge. Any future reprint would entail a charge as per previous seasons.

This will not be available to download straight after purchase. Supporters will receive a link to their digital season ticket to add it to an Apple or Google wallet before the start of the new season.

Car park season ticket holders will receive a separate communication detailing the renewal details.

For supporters who need to provide P.O.A or Armed Forces, we will send a link and ask them to upload the documents requested.

Some of our disabled and wheelchair user supporters will find that they cannot renew their season tickets online. This may be due to their eligibility proof having expired and we require updated proof to confirm they are still eligible for the concession or a personal assistant.

There will be a cup scheme for season ticket holders to sign up for, specifically for Champions League matches. There will no longer be a cup scheme for domestic cup matches and season ticket holders will need to purchase tickets separately. Supporters who are part of the cup scheme will not be able to have tickets refunded for tickets once they are debited.

As per the letter that displaced season ticket holders have received, once the main season ticket renewal window closes on Sunday, June 23, the season ticket holders who no longer have a seat renewed will be prioritised for any unrenewed and/or available seats in your current stand. Therefore, if you want to relocate to a different stand, you will need to purchase a season ticket in your current stand and then relocate during the general relocation window.

Season ticket holders who have opted for auto-renewal were emailed on Tuesday, May 28 to advise that their card will be debited for the full cost of their season ticket on Tuesday, June 4. However, for any season ticket holders who have been displaced or had an adjustment to their seat number or position, you will not be able to utilize auto-renew. We will be contacting these supporters to advise them if they haven’t already renewed online.