Aston Villa announced in late May that all impacted supporters will be reimbursed following confirmation the club’s six remaining home matches of the 2019/20 Premier League season are to be played behind closed doors.
Season ticket holders will receive an e-voucher to the equivalent pro-rata’d value of six matches calculated on the price you paid for your season ticket.
This will be sent to the purchaser of the season ticket to the email address on record. This will be sent within 90 days following June 14.
This e-voucher can be used on any future ticketing purchase, including a future season ticket, home league match tickets, stadium tour or other events.
If you would otherwise like to receive a monetary refund, please click the link below to complete the form. This will be processed within 90 days following June 14 and will be refunded to the credit/debit card used to purchase. If this is not possible, a member of our team will get in touch with you to find the best refund method.
Claim your monetary refund here.
The deadline to complete the request for a monetary refund is midnight on June 14. After this point, reimbursements will begin to be processed and we will be unable to change methods after this date.
The Aston Villa Foundation have been working with the local community to support against the challenges faced during this period. If you would like to donate any of your refund towards the Aston Villa Foundation, you can do so by clicking here.
To find out more about the Foundation's COVID-19 response work, check out some of their projects here or find them on social media here. Thank you in advance.
You can also contact the club via:
Phone: 0333 323 1874 (Monday to Friday 10am to 1pm & 2pm to 4pm)
Email: ticketsales@avfc.co.uk
Twitter: @AVFCsupport
Please be aware there are very limited staff available to answer calls to the Ticket Office so supporters are advised to wait for contact from the club - thank you for your patience.
Supporters who purchased individual match tickets will also receive a refund which will be automatically processed for those who paid online or over the phone by credit/debit card. Fans who paid by other means will be contacted by the club.
An email communication has been sent to all seasonal hospitality members with options available and the process to claim a monetary refund.
The hospitality team will be contacting members direct to discuss in the coming weeks.
For a comprehensive list of FAQs, click here.
Thank you
