Are there Security measures in place?
We want everyone to stay safe during their visit, and we operate a range of security procedures to keep everyone safe.
We work with West Midlands Police who carry out regular Project Servator deployments in Birmingham and the surrounding area of Villa Park. Specialist uniformed and plain clothes officers are trained to spot the signs of hostile reconnaissance or that someone may be preparing to commit a crime. Deployments can pop up anywhere and at any time, so don’t be alarmed if you see more police than you were expecting to. There’s nothing to worry about, and they’re happy to talk to you about how they’re working to keep you safe.
You can help to keep everyone safe by letting a police officer, steward or member of security staff know straight away if you see or hear something that doesn’t feel right. Don’t wait for someone else to report. In an emergency, always call 999.
Will I get searched?
All persons will be searched prior to entry in line with the procedures in place for your safety. We strongly advise that you minimise the number of items you bring as this will speed up your entry.
It is now an offence, punishable by up to 3 months imprisonment, to possess a pyrotechnic, flare or similar device whilst attending, entering or inside a concert venue. Anyone in possession of these or any other prohibited items may be refused entry and the items confiscated.
Can I bring a bag?
To speed up your entry, we ask that people do not bring a bag to the event if possible. If you need to bring a bag, this must be no bigger than A4 in size and will be searched. Anything listed on our prohibited items will be confiscated before entry and any bags bigger than A4 will not be permitted into the stadium. Please refer to our Concert Accessibility page (link) for details on bag exemptions for medical equipment/food & drink requirements. Please note that this no cloakroom or left luggage areas at the Stadium.
What are the prohibited items?
Can I bring food and drink?
Sealed, plastic water bottles up to 500ml/50cl are permitted into the Stadium. However, to satisfy our Safety Certificate, bottle tops will be removed on entry.
No other food or drink will be permitted into the Stadium, but there will be a wide range of refreshments that are available to purchase inside the venue.
Water refill points are also available around the stadium.
Please note that empty, clear, plastic reusable water bottles are allowed to be brought into the Stadium for seated customers. Unfortunately, for safety reasons we cannot permit them onto the pitch standing areas however, so any coming through Standing gates will be confiscated.
If any specific food is needed for special dietary requirements, then a doctor’s note will be required on entry.
Can I buy Alcohol at the venue?
There will be multiple bars situated around the venue serving alcoholic and soft drinks. We will be operating a Challenge 25 policy, so please bring identification with you. Forms of ID that will be accepted include passports or a photographic driving licence.
Can I bring suncream?
Suncream will be permitted.
Can I bring an umbrella?
Unfortunately, umbrellas are on the list of prohibited items for safety reasons and so they don’t block the viewing experience of fellow fans. We therefore advise you to pay particular attention to the weather forecast and dress appropriately for the expected conditions.
Can I smoke or vape in the Stadium?
No but you can go outside to the extended concourses on Trinity and Holte stands.
Will special effects be used during the show?
There are no special effects scheduled during the Guns N’ Roses show.
Is there an Age Policy?
Guests aged under the age of 16 must be accompanied by an adult over the age of 18.
Children under the age of 2 will not be permitted access into the Stadium.
No under 14s on pitch standing areas.
Where is the ticket office?
The ticket office is located on the Basketball court on Witton Lane – see Site Map.
I’ve got a Hospitality ticket – where do I go?
Please refer to your ticket for zone/gate/entrance – see site map (link). Once at your gate/entrance, look for the dedicated Hospitality lane which will be signed.
I’ve got a Hospitality query – who do I contact?
Please call our Hospitality team on 08000 149346 or email EventHospitality@avfc.co.uk
How do I get to Villa Park?
Travel information can be found here.
Where are the nearest toilets outside the stadium?
There will be toilets around the Stadium – see site map.
Will there be any road closures?
Yes. Road Closures will go on from 1pm on the day of the event and remain on throughout the concert. Roads will reopen after the concert once the areas are clear of public.
Which Gate/Entrance do I use?
Follow signage once on site to the coloured zone and gate/entrance as detailed on your ticket. Please note that you can only enter via the gate/entrance detailed on your ticket.
Where are the accessible entrances?
The 2 main Accessible entrances are :
- Trinity Stand via Gate 1 (Yellow Zone) on Trinity Road
- Doug Ellis Stand (Green Zone) on Witton Lane
Follow the instructions on your ticket to the correct zone/entrance.
What if there is an issue with my ticket?
If you are outside the Stadium, please go to the Ticket Office just off Witton Lane.
If you are inside the Stadium, please speak to a member of our Security Stewarding or Welfare teams for assistance.
Where can I buy Merchandise?
There will be several official merchandise outlets located at various points inside and outside the venue. See Site Map for external outlet positions. These will be open both before and after the concert.