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Careers

Careers
CareersAllIn

In light of the new General Data Protection Regulations which are effective from the 25th May 2018, the club has developed a Privacy Notice which describes what information the club collects during the club’s application and recruitment processes, why the club collects it, how the club uses that information, how and where the information is stored, and how to access and update that information.

Strictly no agencies.

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Receptionist (Part Time)

Hours: 26 hours per week (Monday, Wednesday, Thursday and Friday, 9:30am-5:00pm, plus matchdays first team home games, including weekends and evenings)

Salary: Competitive, depending on experience

We have an exciting opportunity for a Receptionist (Part Time), based at Villa Park.   The Receptionist will provide a professional and friendly front of house service.  This is a great opportunity for someone with experience from a similar role.

The role will be part of a strong Reception team who greet all visitors to Villa Park at the main North Stand Reception and other Reception duties across the Clubs Estate as and when required.  You will act as an ambassador for the Club and welcome all that visit the Club in a professional manner to ensure that their experience is a memorable one.

Key Responsibilities:

  • Meet and greet all visitors to reception and ensure all Club security protocols are adhered to.
  • Give advice to visitors on where to go around the Club and liaise with all departments on arrival of visitors for appointments.
  • Operate the Club switch board and deal with incoming telephone enquiries.Deal with fan enquiries.
  • Assist the Senior Receptionist in the delivery of the Reception Services function.
  • General administration support for the Club as required.

Matchday:

  • Available to work all Match Days on any reception areas as directed by the Club.
  • Meet and greet Fans and Hospitality customers as required.
  • Meet and greet VIPs, Players and Families as required.

Essential skills and experience required:

  • Excellent communication skills.
  • Be able to work to tight deadlines.
  • Computer literate in the following, Microsoft programs, including Word, Excel, Power point, Access. Team player.
  • Can do attitude.
  • Be able to communicate with Internal & External Stakeholders.
  • Able to work on own initiative.
  • Able to communicate with all levels.
  • Able to be deal with more difficult requests, queries and challenging enquiries from fans.
  • Confidentiality in the position is critical to maintain the high standards that the club requires.

Aston Villa Football Club is committed to safeguarding the welfare of children and adults and expects all staff and volunteers to endorse this commitment.

Aston Villa Football Club celebrates the diversity of its Club and its supporters. As part of this, Aston Villa Football Club is an Equal Opportunities Employer and welcomes applications from all sections of the community.

To allow us to monitor this, we ask all applicants to complete our Equal Opportunities Monitoring Form. All information provided will be treated in confidence and will not be seen by staff directly involved in the appointment. The questionnaire will be detached from your application form, stored separately and used only to provide statistics for monitoring purposes.

To apply please send your Covering Letter (including your current salary details and notice period), CV and completed Equal Opportunities Monitoring Form, to careers@avfc.co.uk or Lucy Ford, Human Resources Business Partner, Aston Villa Football Club, Villa Park, Birmingham, B6 6HE. 

Closing Date: Thursday 21 November 2019 

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Assistant Ticketing Manager  

(35 Hours per week, Including Matchdays, Evenings & Weekends) 
Competitive, depending on experience 

We have an exciting opportunity for an Assistant Ticketing Manager to work within our Ticketing Team based at Villa Park.

The role will be responsible for the set up and delivery of all ticket products to ensure the fan base has an experience with the ticketing department that is professional and efficient. 

The ideal candidate will need to have previous supervisory experience and possess a ‘can do’ attitude that ensures the individual provides a great role model for the CSR employees that will look for guidance and leadership from the successful candidate.

Key responsibilities:

• Ticket set up of all products sold through the Seat Geek software and liaison with all key stakeholders. 
• Create and brief clear communication to staff for processes and procedures to include training for new employees
• Liaise with club departments to ensure their requirements of the ticketing department are met
• Organise and participate in fan consultation and forum meetings
• Report on and drive sales for all revenue generating areas
• Forge a close working relationship with marketing and communications department.
• Deputise for the Ticket Manager in his absence
• You will also be required to be the most senior person available on non-matchday Saturdays so take responsibility for all security and managerial aspects of the office

Key skills and experience required: 

• Educated to Degree level (or equivalent)
• Strong customer service skills, working within a customer service environment
• Proven organisational skills to adapt to fast-paced and changing environment
• Excellent written ability 
• Proficiency with Microsoft Office package and excellent IT skills is essential.
• Relevant managerial experience in a related industry with an ability to inspire and manage a team
• Good attention to detail and takes responsibility for the accuracy of their work
• Excellent communication skills and the ability to motivate others 
• Relevant supervisory experience in a related industry 
• Highly efficient and organised with ability to work to tight deadlines
• Work flexible hours as the club requires, this will include matchday working evenings and weekends 

Aston Villa Football Club is committed to safeguarding the welfare of children and adults and expects all staff and volunteers to endorse this commitment.

Aston Villa Football Club celebrates the diversity of its Club and its supporters. As part of this, Aston Villa Football Club is an Equal Opportunities Employer and welcomes applications from all sections of the community.

To allow us to monitor this, we ask all applicants to complete our Equal Opportunities Monitoring Form. All information provided will be treated in confidence and will not be seen by staff directly involved in the appointment. The questionnaire will be detached from your application form, stored separately and used only to provide statistics for monitoring purposes.

To apply please send your CV (please include current salary details and notice period) and completed Equal Opportunities Monitoring Form to careers@avfc.co.uk or Lucy Ford HR Business Partner Aston Villa Football Club, Villa Park, Birmingham, B6 6HE. 

Closing Date: Friday 15 November 2019 

No Agencies please.

 

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