Reporting to the Community Relationship Manager and Head of Marketing, the Fan Squad helps the marketing and communications department interact with customers and promote Aston Villa FC and related products and services on both a match day and non-match day at community events across the city of Birmingham.
As the Fan Squad interacts directly with fans/community members, there is a responsibility to represent the club with esteem and uphold its values.
As such you must have a very energetic personality, be driven to work at a fast pace, and really enjoy enthusiastically engaging with people to succeed in this popular part time opportunity.
The position is based on a zero hours contract and hours from week to week can vary as determined by home fixtures and the scheduling of events.
The Fan squad are required to have a good level of weekday availability and full availability on weekends (evening work does occur but is limited)
Personal specifications/ qualities
Customer Service Experience (preferably in an events based environment or brand ambassador capacity)
Proven ability to engage people in conversation in a relaxed and enthusiastic manner
An understanding of the most effective method of interacting and communicating with people in different situations
Strong influencing skills
Strong attention to detail
A calm and composed demeanour
Confidence and resiliency along with strong interpersonal skills
Full, clean UK Driver's License
Exceeds National Minimum Wage Per Hour
West Midlands - Across the City of Birmingham
How to apply
Please send your CV (and Cover Letter) to the following email address: Fan.Squad@avfc.co.uk