Stay Safe Guide
For information on how to stay safe at concerts
Key Points
SHOW TIMINGS
Doors: 4:00pm
Bruce Springsteen: 7:00pm
Curfew: 11:00pm
Timings are approximate and subject to change.
AGE RESTRICTIONS
The minimum age you can enter the Stadium without an adult is 16 years old. Any Child under the age of 16 years old must be accompanied by an adult who is over 18 years old.
SECURITY
We will not allow large bags into the event, but you will be permitted to take small bags in with you. We class small bags as no larger than 35cm x 40cm x 19cm. These may be searched on arrival.
Umbrellas are not permitted.
No professional cameras or recording equipment will be allowed into the stadium.
WEATHER
We can rely on the British weather to be unpredictable so please come prepared with sun cream and hats if the weather is good and waterproof coats and shoes if the weather is bad!
No refunds will be given due to inclement weather.
Umbrellas are not permitted.
Ticketing
WHERE ARE MY SEATS LOCATED?
To help locate your seat, please see the stadium plan here.
MY TICKET HASN'T ARRIVED. WHAT SHOULD I DO?
Please contact the ticket agent you purchased your ticket through. They will be able to assist you.
I NEED TO COLLECT MY TICKETS. WHERE IS THE BOX OFFICE?
Tickets will be available to collect on the day of the event from the Box Office.
The Box Office can be found at the Visitor Ticket office on Witton Lane. Please observe signage or ask a steward who will direct you to these locations.
Please bring your booking reference number and ID.
I HAVE A COMPLAINT/ QUERY. WHO SHOULD I TALK TO?
The Promoter Box Office can be found at the Visitor Ticket office on Witton Lane. Please observe signage or ask a steward who will direct you to these locations.
Please ensure that any complaints regarding the concert must be made during the concert to the Promoter’s on-site Box Office.
HAVE I PURCHASED MY TICKET(S) FROM AN AUTHORISED SELLER?
TERMS AND CONDITIONS
Promoter Terms and Conditions can be found here
Travel
FINDING THE STADIUM
Villa Park, Birmingham, B6 6HE
CONTACT THE STADIUM
0121 327 2299
Villa Park is situated in residential areas that do not allow for parking.
Please plan your journey and give yourself the best chance to ensure your enjoyment of the concert is not overshadowed by your travel. A Traffic Exclusion Zone is applied around the stadium throughout the day, so it is important you know where you are going before you set off.
Put simply, if you jump in your car, set Villa Park in your sat nav and set off you will encounter an extremely long and difficult trip.
There is full advice on public transport options and traveling by car available at our Concert Travel & Parking page.
Food & Drink
FOOD AND DRINK BE AVAILABLE AT THE STADIUM
Yes, there will be a wide range of food and beverages available to buy. Alcohol will be available to buy for adults aged 18 and over, however you will be required to provide photo identification as proof of age. There will also be on-pitch dispense service for general admission patrons.
The kiosks all take contactless/card payments only.
I HAVE SPECIFIC MEDICAL & DIETARY NEEDS. CAN I BRING MY OWN FOOD AND DRINK?
If any customers suffer from a condition that requires specific dietary requirements, please contact the venue prior to arrival to obtain permission to bring those products in, otherwise they will be confiscated on entry.
Searches will be applied at point of entry and guests will be asked to discard any food or drinks before entering.
Coach Parking
Promoter Terms & Conditions
Terms & Conditions for the promoter, AEG Presents, can be found here.
Hospitality Terms & Conditions
Aston Villa Hospitality Terms & Conditions can be found here.