Click here for the PDF version of our 2019/20 guide to accessible facilities at Villa Park.
This guide has been created to provide information and assistance to disabled visitors to Villa Park. We hope that this guide will provide all the information that you need to make your visit to Villa Park an enjoyable one.
If you cannot find the information you need in this guide or you have any suggestions about how this guide might be improved please let us know, we’d love to hear from you.
If you would like this guide in an alternative format or if you have any queries or comments please contact Lee Preece, Football Operations/Projects Manager at email@example.com or on 0121 326 1502.
Access Statements – for detailed information for disabled visitors looking to plan their visit to Villa Park please visit the Accessibility section of our website at www.avfc.co.uk.
- Important Information
- Travel and Transport
- Tickets for Aston Villa Matches
- Facilities at Villa Park for Disabled Supporters
- Access for Merchandise
- Access for Matchday Hospitality
- Access for Conference and Banqueting
- Access for Other Events
- Access for Community Programmes
- Contact Information
1. Important Information
As at any football stadium, the upper tiers of Villa Park are very steep and we would therefore discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency from purchasing tickets in any upper tiers.
If you are a disabled supporter who needs and qualifies for a personal assistant (“PA”) (see the Tickets for Aston Villa Matches – Personal Support section of this guide for qualification criteria), we would strongly encourage you to make use of the opportunity to bring a PA to matches. Safety is of paramount importance to us and therefore your PA must be capable of supporting your needs in the event of an emergency as well as generally during matches.
At present we are sorry that we are unable to make any adjustments to allow away supporters who are wheelchair users to be accommodated with their own fans. Supporters of away clubs visiting Villa Park are advised to contact their own clubs for advice on ticket availability.
Sections 1, 3,4 and 6 of this guide relate to football matches involving Aston Villa. Sections 5, 7 and 8 relate to non-matchday events.
We cannot accept responsibility for the contents or omissions of websites which this guide refers or links to. Nothing in those websites or in this document forms part of any contract between Aston Villa and any visitor to our ground.
2. Travel and Transport
This section sets out travel information for home football matches at Villa Park. NON MATCHDAY indicates where travel information changes if you are visiting Villa Park on a non-matchday
How to Find Us:
Aston Villa Football Club
Traffic Exclusion Zone
Please note that in the interest of pedestrian safety, a traffic exclusion zone (TEZ) is imposed around Villa Park on match days to exclude vehicles on the following roads:
Witton Lane from the junction with Aston Hall Road to the traffic island at Witton Road, and Trinity Road between Nelson Road and Witton Lane.
The zone is in operation from 75 minutes prior to kick off to approximately 30-60 minutes after the final whistle. The precise timing is dependent upon traffic and pedestrian movement on the affected roads.
Residents’ parking zones are in operation on matchdays. We strongly advise all supporters to use official car parks and avoid parking in residential areas. You will avoid the parking fine of £60 which you will incur for parking in within the residents’ zones.
Matchday road closures and drop-off points
Please note that in the interest of pedestrian safety, a traffic exclusion zone (TEZ) is imposed around Villa Park on match days. The TEZ is in operation from 75 minutes prior to kick off to approximately 30-60 minutes after final whistle.
Drop-off passes may be obtained from our Disability Access Officer allowing supporters to be brought to either the North Stand or Holte End car parks,within walking distance of their stadium access point. However, the constraints of the TEZ must be observed and all supporters are advised that they should be dropped off prior to the TEZ being enforced.
The nearest airport is Birmingham International Airport. Rail connections are available from Birmingham International Airport via Birmingham New Street. Villa Park is approximately 25 minutes by road from Birmingham International Airport although you may wish to add additional travel time to account for matchday traffic.
There are 20 cycle stand and 80 suspended cycle rack spaces available free of charge at Villa Park, located in the Villa Village Car Park.
Accessible car parking is explained in the Access for Matches – Accessible Parking section of this guide. If you are not restricted by mobility limitations, there are numerous official match day car parks available on match days.
A map showing the location and price of official car parks can be found in the VILLA PARK section of www.avfc.co.uk.
NON MATCHDAY: Villa Park has an abundance of stadium parking, with painted accessible bays available for your visit.
Villa Park is supported by two train stations, Aston Station and Witton Station. Both stations run regular services to and from Birmingham New Street.
(0.3 miles from Villa Park) - Walsall to Birmingham New Street line
(0.7 miles from Villa Park) - Lichfield to Longbridge / Redditch line
Details of the accessible features of these stations can be found at www.nationalrail.co.uk and www.networkwestmidlands.com.
3. Tickets for Aston Villa Matches
The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.
To ensure that we treat everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the club requires all applicants for seating which has been allocated for the specific use of disabled supporters to meet at least one of the following criteria:
- Receipt of Standard or Enhanced rate of the Personal Independence Payment (mobility or care)
- Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care)
- Receipt of either the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance
- A specialist personal letter from the hospital to confirm that the person is in receipt of support services
- Visually Impaired or Blind registration with Royal Instituted of Blind (RNIB)
- Deaf registration with Royal Association for Deaf (RAD)
- Receipt of a Blue badge will not be considered sufficient proof of disability
Reference throughout this Guide to a “disabled supporter” is a reference to a person who can provide this confirmation.
The Club reserves the right to periodically check that an applicant remains eligible.
Buying Your Ticket
Disabled supporters of Aston Villa should contact the Consumer Sales Department on 0800 612 0970 and ask for the Disabled Supporters Liaison Officer or visit the ticket office in person for advice on purchasing tickets for all Aston Villa fixtures. We would ask that, wherever possible, you detail the nature of your disability so that we are able to assist your purchase in an informed manner and to offer you seats most suited to your requirements (subject to availability).
Tickets for wheelchair bays and seats to accommodate disabled supporters are available for purchase either on a seasonal or match-by-match basis, subject to availability.
Supporters of away clubs visiting Villa Park are advised to contact their own Club for advice on ticket availability.
Where the need for personal support has been identified, the Club will admit a disabled supporter’s personal assistant (“PA”) free of charge on the understanding and condition that they are providing a service to the disabled supporter to enable them to access match day facilities.
There is an expectation that a PA can assist the disabled supporter in the following ways:
• Enter and exit the stadium with the disabled supporter
• Sit with the disabled supporter, using the seat designated by the club
• Assist the disabled supporter to ensure they are comfortable
• Accompany the disabled supporter to the accessible toilets if required
• Provide non-emergency medical care and support to the disabled supporter, if required (e.g. taking medication)
• Assist the disabled supporter with food, drinks or retail purchases
• Offer support to the assistance dog if required (e.g. collecting water bowl or taking to toilet spending area)
• Assist with evacuation or other emergencies (beyond that which would be ordinarily expected from stewards and other stadium staff)
• Communicate effectively with stewards and other stadium staff, if required
• Travel with the disabled supporter on official club transport to away games
Please note that these complimentary tickets are issued on the basis that they are solely used for the purpose of assisting the disabled supporter when attending matches. If a personal assistant is attending alone, they would need to upgrade the disabled ticket for the relevant game. An additional person can attend on the personal assistant ticket if the relevant match ticket price is paid.
Tickets for Disabled Supporters
The Club offers a system of concessionary prices for both Season Tickets and individual match tickets for disabled supporters. Concessions are not based on disability-type but instead are offered to any disabled supporter who (1) would have a restricted choice of seating at Villa Park due to their disability and/or (2) could not attend a match without personal support or the provision of an auxiliary aid.
Post match – collecting your winnings!
Should you be over 18 and have a successful gamble at the game, the post-match winnings collection point is located by Disabled access gate R44. The kiosk is not accessible for wheelchair users, so you may require your personal assistant to collect your winnings on your behalf. If you do not have a personal assistant with you, then the kiosk staff will attend to you outside the kiosk.
Ticket Allocation Policy
Our ticket allocation policy is designed to reward our most loyal supporters with the opportunity to buy tickets which best suit their needs. Tickets for Premier League and cup competition fixtures will generally be offered for purchase to Season Ticket Holders and regular purchasers of Villa tickets first, before going on general sale.
Please be aware we can never guarantee the availability of tickets to any person for any match.
The Club is given a limited number of tickets (including seating for disabled supporters) for away fixtures. Priority for away tickets is given to Season Ticket Holders with away booking history.
The number of spaces for wheelchair users is dependent on the allocation of wheelchair spaces provided by the away clubs. If the Club is able to offer additional tickets to wheelchair users for a particular away match, these tickets will be allocated on the same basis as away tickets are sold to non-disabled supporters. Due to the varying levels of seats at away stadiums which are suitable for disabled supporters, we cannot guarantee all ticket requests.
Disabled supporters requiring tickets for Villa’s away trips can book through all standard ticket office channels, or by contacting our Disability Access Officer (see details at end of this Guide). Please ensure that you have purchased a ticket before making arrangements to travel.
Wherever the Club arranges supporter travel to an away fixture, we will make every effort to ensure that suitable travel is also available for disabled supporters.
Where the Club plays at a “neutral” venue e.g. a cup final or semi-final at Wembley, tickets will be allocated to disabled supporters on the same basis and in the same manner as to non-disabled supporters. Tickets will generally be offered for purchase to Season Ticket Holders and regular purchasers of Villa tickets first, before going on general sale.
4. Facilities at Villa Park for Disabled Supporters
We aim to have facilities and amenities at VillaPark which enhance the matchday experience of all disabled visitors and provide ease of access wherever possible. Set out below are details of the specific steps that the Club will take in relation to disabled supporters.
However, these are not intended to be exclusive; where a person is a disabled supporter (as defined in the Tickets for Aston Villa Matches - Introduction section of this guide), the Club will take reasonable steps to provide any assistance which is reasonably necessary.
Please contact our Accessible Liaison Officer if you have any queries or wish to discuss the steps that the Club may be able to take in your particular circumstances.
Specific advice on the best seats to use if visiting as an away supporter (seats located within the away supporters area) can be found in the Away Supporters Guide 2019/20 which is provided to the away club’s Supporter Liaison Officer and Accessible Liaison Officer prior to each fixture.
Alternatively, a copy can be requested direct by email to firstname.lastname@example.org or by calling Lee on 0121 326 1502.
Facilities for Disabled Supporters Using Wheelchairs
We accommodate both home and away supporters who are wheelchair users and their PA’s within the Trinity Road Stand, providing a number of wheelchair bays with PA seating.
At present, we are sorry that we are unable to make any adjustments to provide accommodation for away supporters using wheelchairs to be accommodated with their own fans.
There are three accessible entrances available to wheelchair supporters at Villa Park, all of which offer ground level access to wheelchair viewing facilities.
- Entrance 1 is located between the Holte Stand and Trinity Road Stand.
- Entrance 2 is located next to C block turnstiles.
- Entrance 3 is located at the North Stand underneath the Corner Flag Restaurant.
All three entrances are clearly signed with the accessible wheelchair symbol and open approximately one and a half hours prior to each kick-off.
There are two dedicated sensory rooms located in the North Stand. Sensory rooms provide a calming environment for supporters on the autism spectrum, or those with other similar hidden disabilities to watch a match. Supporters often use these facilities as a gateway into the general seating areas.
These rooms can be booked on a match by match basis, subject to availability by contacting our Disability Access Officer (see details at end of this guide). Please note that to enable the sensory rooms to be used by as many people who require them as possible, a limit on the number of times this facility can be used in a season may be utilised.
Facilities for Disabled Supporters with a Visual Impairment
We welcome all disabled supporters using an assistance dog (in line with Guide Dogs for the Blind Association guidelines). Please let us know, when purchasing tickets, that you will be accompanied by an assistance dog when attending matches. If you would like to ensure that your assistance dog is familiar with Villa Park and its surroundings before a matchday, we would be happy to facilitate a pre-match visit. Please contact the Disabled Supporters Liaison Officer to make these arrangements.
There is no allocated seating for visually impaired supporters and they may therefore sit (subject to availability) in their preferred area of Villa Park. As with any football stadium, the upper tiers of Villa Park are very steep and we would therefore discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency, from purchasing tickets in any upper tiers.
Headsets, which feature full audio commentary of matches, will be provided by the Ticket Office to visually impaired supporters upon request. This audio commentary service is provided free of charge.
Facilities for Disabled Supporters with a Hearing Impairment
Should you require any assistance when visiting Villa Park, we have permanent induction loops located at the following information points:
- North Stand Reception
- Villa Village Ticket Office
- Villa Village Shop
- Trinity Road Ticket Office
- Trinity Road Stand Reception
- Security Lodge
- Trinity Road Press Interview Room
A British Sign Language Interpreter (level 2) is available at the Villa Village ticket office on matchday.
Facilities for Disabled Supporters who are Ambulant
Seating for ambulant disabled supporters is located in a variety of areas around Villa Park. Such spaces may benefit from increased leg room, may be close to an entrance/exit or may otherwise be more easily accessible and are considered, by the Club, best suited to ambulant disabled supporters.
Ambulant disabled supporters are advised to contact the Consumer Sales Department at Aston Villa prior to purchasing tickets for fixtures at Villa Park so that we can discuss your particular circumstances and attempt to find the most suitable seating for you.
Accessible Car Parks
Due to the limited number of stadium car parking spaces available to supporters on match days, the Club is unfortunately unable to offer stadium car parking to every Blue Badge holder. However, the Club endeavours to fulfil the needs of disabled drivers and passengers and will sell stadium car parking to Blue Badge holders subject to availability. Passes are available to purchase on a match-by-match or seasonal basis. Car parking spaces for disabled supporters are situated in the Holte End and North Stand car parks at Villa Park and the away supporters’ coach park, which is situated directly across the road from Villa Park.
As well as parking on stadium car parks at Villa Park, disabled supporters may also use external car parking facilities which are located in close proximity to Villa Park. Parking permits are available to purchase at car parks at Majestic and Yew Tree School on a seasonal or match-by-match basis, subject to availability.
For more information on accessible car parking or to purchase car park passes please contact our Disabled Supporters Liaison Officer.
If you are not restricted by mobility limitations, there are numerous official match day car parks available on matchdays. For more details on the location of official car parks please visit www.avfc.co.uk.
A number of snack/beverage kiosks with low level counters are located in concourses throughout the lower tier of the Trinity Road Stand and are within easy access of the wheelchair bays which are situated on the same level.
Toilets which have been adapted specifically for disabled persons are located in the lower tier concourse of the Trinity Road Stand and are in close proximity to the wheelchair bays located in the same stand. The facilities are designed to give visitors independent use and can only be accessed with a Radar Key which can be obtained from any steward patrolling the area. We also have Accessible Toilet facilities at the following locations:
North Stand Lower block R accessible toilet located North Stand Boxholders Lounge.
North Stand Upper block T accessible toilet located North Stand Boxes corridor.
Trinity Upper block A accessible toilet located on the Sky Lounge corridor.
Doug Ellis Upper block P accessible toilet located on the mezzanine level.
Holte End Lower accessible toilet located in the Holte Suite.
Away fans in Q block accessible toilet available in concourse area.
To access these facilities on a matchday please contact your nearest steward.
Any supporter who is not necessarily disabled in the legal sense but who is suffering from temporary injuries or illnesses which could affect their ease of access whilst at Villa Park (e.g. a broken leg) should contact the Consumer Sales Department on 0800 612 0970 prior to the match. Wherever possible (although we cannot guarantee this), seating will be arranged so that supporters do not suffer undue discomfort due to their ailment or are located in areas of Villa Park with easy entrance/exit.
5. Access for Retail
Aston Villa Club Stores - Villa Village
The Club’s flagship store “Villa Village”, is located on the North Stand car park next to the ticket office. The store is located on ground level, and has accessible parking bays located adjacent to the entrance. The doors at entrance are push button operated. Our staff would be happy to assist you with any enquiries or to access goods placed at higher levels. Induction loops are fitted and signposted at both payment tills and the shirt lettering counter.
Monday to Friday: 10am to 5pm
Saturday: 9am to 5pm
Sunday: 10am to 4pm
(except on Christmas Day, New Year’s Day and Bank Holidays in England)
• Free Click & Collect Delivery Service
• Free Returns to stores
• Shirt Personalisation
To visit the online store please go to shop.avfc.co.uk.
Contact for assistance:
Telephone +44 (0) 330 053 6010
Monday to Friday: 8am - 8pm
Saturday and Sunday: 9am - 4pm
(except on Christmas Day, New Year’s Day and other Bank Holidays in England)
Alternatively, you can send enquiries regarding your order or products via email to: email@example.com.
We will endeavour to reply to your email within 24 working hours of receipt.
6. Access for Matchday Hospitality
We have a variety of hospitality packages available on matchdays for corporate clients. We are able to offer high quality dining experiences in several of our lounges with accessible viewing facilities to match.
Please be aware that not all of our hospitality suites are fully accessible. We therefore ask for you to contact our sales team on 0333 323 1982 option 1 or email firstname.lastname@example.org as far as possible in advance, giving us the best opportunity to ensure that you and your guests have a fabulous day.
Hospitality suites and packages are booked ona first-come first-served basis. The capacity of wheelchair users we can accommodate within each stand at Villa Park is governed by the number of wheelchair users we can safely evacuate in the event of an emergency. Please help us plan for your safety by contacting us in advance and ensuring we knowthat a person with accessible needs will be attending.
Headsets, which feature full audio commentaryof matches, can be provided for visually impaired supporters upon request. This audio commentary service is provided free of charge. For details in advance of your visit, please contact our Accessible Liaison Officer (see back pages for contact details).
Menus in alternative formats are available upon request with prior notice given to the hospitality sales team.
For further details please contact our matchday hospitality sales team on 0333 323 1982 option 1 or email email@example.com.
7. Access for Conferences and Banqueting
We have a variety of Suites and Lounges offering a unique venue for your next event.
Our Holte Suite is fully accessible and comprises an elegant ground-floor suite situated at the traditional Holte End of the stadium. The Holte Suite is a purpose-built venue for events from prestigious conferences and sumptuous black-tie dinners through to trade exhibitions. The Holte Suite has step-free access from its own car park and benefits from a large foyer.
With other lounges or suites at Villa Park, the capacity of wheelchair users we can accommodate is governed by the number of wheelchair users we can safely evacuate in the event of an emergency. Please help us plan for your safety by contacting us in advance and ensuring we know that a person with special accessibility needs will be attending.
For further details please contact our sales team on 0800 612 0960 or email firstname.lastname@example.org.
Induction loops are available on request.
8. Access for Other Events
Non Aston Villa Matches
In the event that Villa Park hosts a football match or other sporting event in which Aston Villa does not play, the Club will provide the staging organisation and/or the competing clubs with appropriate accessibility information and they will be responsible for distributing that information to their supporters.
Other Events held at Villa Park
In the event of Villa Park hosting a special event such as a pop concert, a separate accessibility guide will be made available.
The Foundation’s provision for people with disabilities currently provides regular, competitive football for boys and girls from the age of six right through to adulthood.
Our Ability Counts teams train weekly in the Academy Building at Villa Park and play matches against teams from across Birmingham and the UK. In addition, the FA People’s Cup also offers an excellent chance to play against teams from all over the country.
However, Ability Counts is about more than producing winning teams, and the programme was founded in order to create opportunities for participation.
We put the emphasis on having fun, making new friends and building confidence, while also highlighting the importance of regular physical activity.
Inclusive Holiday Courses have been a popular addition to our existing offer, providing days packed with football skills and matches for ages 7-16 across dates in the school holidays.
Our Disability team have also been working hard in local schools to encourage understanding of disabilities via the delivery of Diversity Days.
A Birmingham City Council project, Foundation coaches deliver activities in mainstream schools that provide pupils with a chance to experience wheelchair sports among other games.
The Foundation also launched disability specific teams in 2019, across blind football, partially sighted football and cerebral palsy alongside a girls only disability offer.
We also formally support Villa Rockets, our Powerchair Football team.We work closely with many inclusive organisations across the city, including Sport Birmingham, Activity Alliance, Birmingham County FA Disability Lead and more to support and enhance our delivery.
2019 saw the launch of our club sensory rooms, which will be utilised on match-days and non- matchdays throughout the season. The facilities provide a range of equipment for people with Autism Spectrum Disorder and learning difficulties and are available on non-matchdays for groups to come along and experience the rooms on a quiet day with a fantastic view of the pitch and stadium.
If you would like more information about the sensory rooms, would like a visit or to book in a group for non-match days, please contact email@example.com or 0121 3272299
We are committed to providing the best possible customer experience we can for all visitors to Villa Park. You may find the contact information below useful:
Disability Access Officer
Tel: 0333 323 1874
Fax: 0800 612 0977
Level Playing Field
(trading name of the National Association of Disabled Supporters)
Level Playing Field, c/o CAFÉ, No.1 Olympic Way, Wembley, London HA9 0NP
Tel: 020 8621 2403
Kick It Out
4th Floor South, 1-5 Clerkenwell Road, London, EC1M 5PA
Tel: 020 7253 0162
Fax: 020 7253 5579
To report any incident of discrimination, please call 0800 1699 414
AVDSA - Aston Villa Disabled Supporters Association
Email Joanne Mckibbens: firstname.lastname@example.org
Tel: 07981 895 332
Aston Villa Independent Supporters Association (AVIDS)
Chairperson: Tim Craythorne
Tel: 01527 894756