Aston Villa can confirm the club has secured a new season ticket finance provider with V12 replacing Zebra Finance.
Our extended Early Bird window has also been pushed back even further to allow fans to purchase 2019/20 season tickets at Early Bird prices until 3pm this Saturday, 13th April.
We are pleased to link up with V12, who are an established finance provider in the sports industry, as we look to build on the impressive number of supporters who have already purchased season tickets.
There are no paper applications this season – so make sure you buy online, via our hotline 0333 323 1874 or from the Villa Park ticket office in person.
Phone lines will be extended to 8pm both tonight and tomorrow to enable supporters to purchase or renew.
The club would like to advise supporters that under the new set of Terms & Conditions with V12, any existing finance options under Zebra Finance will remain unaffected.
Q. Is there a cooling off period if I change my mind once e-signing my contract?
A. Yes. 14 days.
Q. What email address comes through with the contract to e-sign – what should I look out for?
A. It’s firstname.lastname@example.org.
Q. Can I call and overpay or pay off the balance at any time?
A. You can call V12 at any time during your loan period and make additional payments or settle your account in full.
Q. How old do I have to be to apply for finance with V12?
A. 18 years of age.
Q. Is there an upper limit to age when applying for finance with V12?
A. No upper limit.
Q. Will I be credit checked?
A. Yes, through external credit reference agencies.
Q. When will I know if I have been accepted for finance?
A. You should get a decision within seconds. Once approved you will be able to sign your contract using V12’s online e-sign facility.
Q. What happens if my application is turned down?
A. If your application is not accepted, V12 will send out confirmation straight away. You’ll need to contact the club to purchase your season in full. If you have any questions about your application or why it was declined details will be provided in your V12 communication.
Q. Can I change the payment date?
A. Your first payment will be approximately one month from the date you e-sign your application, and V12 will confirm this date via email. If you want to change your instalment payment date, for example to the first of each month, V12 can change this free.
Q. What happens if I miss a payment?
A. It is important to keep your payments up to date. If, for any reason, you experience difficulty in making your repayments, you must contact V12 immediately.
Q. What name appears on my bank statement from V12 for payments taken?
A. Secure Trust Bank, V12 is a trading name for Secure Trust bank.
Q. Can I complete a paper contract, if I do not have access to an email address?
A. No, unfortunately V12 do not facilitate paper applications.