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FAQs

FAQs

Q: How can I renew my seasonal hospitality?

A: In person at Villa Park or over the telephone on 0333 323 1982 (option 1).

Q: The package I had last year is unavailable for this season, what options do I have for 2017/18?

A: We have a range of restaurant, lounge and executive box options. Please contact a member of the hospitality sales team who can advise and provide more details on 0333 323 1982 (option 1).

Q: How do I sort out a parking space for the season? Is this an additional cost?

A: Some packages are inclusive of car parking depending on the number of memberships. If this facility is not included within your package, it may be possible to purchase for the season. Please contact a member of the hospitality sales team on 0333 323 1982 (option 1).

Q: What payment methods are available for booking seasonal hospitality?

A: Payment can be made as a full pre-payment or a finance option of 4 or 9 monthly interest free instalments. 

Q: When will I receive my new season card/s or tickets?

A: Seasonal documentation will be available approximately 2-4 weeks prior to the commencement of the season.

Q: If I don’t receive a new season card, when should I contact the club?

A: You should contact the Club if you have not received your new season card or a match ticket for the first game by August 1. 

Q: What should I do if I lose my new season card/s?

A: Contact the hospitality sales department on 0333 323 1982 (option 1) or visit Villa Park in person. There is a £10 administration fee for a replacement season card.

Q: Will it be possible to view my seats in person before I buy them?

A: Yes. There’s always an opportunity to view seats and talk through the packages available. Call us on 0333 323 1982 (option 1) where we can advise you further.

Q: Can I use vouchers to pay for my membership?

A: Yes. Club vouchers can be used however these can only be used in person. Renewing season ticket holders who wish to use their 2016/17 Villa Cash balance against the cost of a new hospitality season ticket must do so before 31st July 2017. Villa Cash balances are seasonal and expire on this date.

Q: Is it cheaper to buy a seasonal hospitality package rather than pay match-by-match?

A: Purchasing seasonal hospitality is by far the most cost effective way to watch Aston Villa on a regular basis when compared to purchasing the same package on a match by match basis.

Q: How can I transfer my existing hospitality package seat to a family member, or friend?

A: We require a written request signed by the hospitality member/ executive box holder. The request should detail the name, client reference number (if applicable), date of birth, address and contact details of the person you wish to take ownership of the membership/ box. Please email any request to enquiries@avfc.co.uk.

Q: Can I still move my hospitality to another area of the stadium for specific fixtures?

A: Yes. Please note if you choose to relocate to a higher price area, a charge in the form of the price difference between your regular hospitality package and the area you relocate to will be payable.

Q: What constitutes a concession?

A: For seasonal restaurant and lounge memberships a concession is applicable to guests U12. 

Q: Can I finance the cost of my hospitality this year?

A: There is a 0% direct debit repayment schedule available. Please contact the hospitality sales team for further information. 

Q: I struggle with mobility due to age/disability. Is there an easily accessible area where I can sit?

A: The club has a wide range of seating options available to supporters and these can be discussed with the hospitality sales team to best suit your needs.

Q: Are Cup games included in my seasonal hospitality package?

A: The first two cup games are included within your seasonal hospitality membership. However, the Club reserves the right to confirm the location of your seats and lounges/restaurants which will be available for use for each fixture.

Q: What time does my hospitality area open?

A: All hospitality areas will open three hours before kick-off.

Q: Is there a dress code for my hospitality package?

A: A smart casual dress code applies on matchday. 

Tracksuits, sportswear, trainers, replica football shirts (including home team kit) and away team colours are not permitted. 

Jeans are permitted but must be smart in appearance with no rips, tears or bleaching.


AVFC Official
By @AVFCOfficial 1st January 0001