Loyalty FAQs

FAQ's

Can I combine my loyalty cash with another Season Ticket Holder?

No, this scheme is on an individual client reference basis and the redemption of any rewards will be based on the balance held on your season card for your particular client referencenumber.

When can I start to redeem cash from my card?

You can start redeeming your loyalty cash as soon as your balance is equal to or greater than £1. However, please remember that your balance will only be updated 48 hours after a home match has taken place to allow for returned or refunded tickets prior to the match.

Who is eligible for the scheme?

All general admission 12/13 season ticket holders will be automatically issued loyalty balances at the start of the season so that you can start earning. The scheme does not currently apply to seasonal hospitality members or Disabled Personal Assistant season ticket holders.

Do I earn loyalty cash for buying home Cup tickets?

No - loyalty cash will only be earned on additional home Premier League tickets purchased. However, Cup ticket earnings may also be introduced on a match by match basis when the Cup tickets go on sale - stay tuned to www.avfc.co.uk for full details.

Can I combine my Recruit a Villan balance with my new loyalty cash balance?

No - these are two separate schemes. Recruit a Villan balances will expire on August 31st 2012 whilst the loyalty cash scheme will run throughout the 2012/13 season.

How can I redeem my loyalty cash?

You loyalty cash balance is held on your season card and can be redeemed by presenting your season card either at the ticket office, Villa Village or the Villa Store at Villa Park or New Street, Birmingham. You must have your season card with you in order to redeem.

How often is my loyalty cash balance updated?

Your loyalty cash balance will be updated 48 hours after a home match takes place in order to account for returned or refunded tickets.

If I purchase additional home tickets for other supporters, will they build up any booking history?

Yes as long as you have the name, address and where possible client reference number of the fans you are bringing and give these details to the Consumer Sales Representative when booking the tickets.

How can I find out my loyalty cash balance?

There are three ways in which you can check your loyalty cash balance:

1. Monthly email update - you be will sent an email once a month containing your loyalty balance. If you do not currently receive club emails, please email ticketsales@avfc.co.uk with your name, client ref. and email address.

2. Email enquiry - email loyaltycash@avfc.co.uk with your name and client reference number and you will be emailed your latest balance.

3. Call Consumer Sales on 0800 612 0970 and request an up to date balance.

What do I do if I have a query with my balance?

If you think your loyalty balance is incorrect, please call 0800 612 0970 and they will be able to check the latest earnings and redemptions on your season card. Please bear in mind that balances will only be updated to reflect ticket purchases 48 hours after the match has taken place.

What if I want to redeem some of my balance but don't have my season card with me?

This is not possible unfortunately as your loyalty cash balance is held on your season card.

Do I have to sit with the supporters I purchase tickets for?

When purchasing additional home tickets, you can either move your season ticket so that it is next to the additional tickets you are purchasing, or you can just buy them in an available area of the ground, and keep your season ticket in your usual area.