There are a number of reasons why you are unable to view the AVTV content. Please check the following:
Enable JavaScript
If you are told to enable JavaScript for Click to Play streaming, please do the following:
Windows XP & Vista
Internet Explorer
1. Go to Tools then Internet Options
2. Click on the Security tab
3. Click on Custom Level
4. Scroll down until you see a section labelled Scripting
5. Under Active Scripting, select Enable and click OK
Mozilla Firefox
1. Go to Tools then Options
2. Click on the Content tab
3. Make sure there is a tick in the box next to Enable JavaScript
4. Click OK
Apple Macintosh
Safari
1. Go to Safari
2. Click on Preferences
3. Click on the Security tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences
Mozilla Firefox
1. Go to Firefox
2. Click on Preferences
3. Click on the Content tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences
Enable cookies
Internet Explorer
Choose Tools, then Internet Options
Click on the Privacy tab
Click on the Advanced button
Tick the override automatic cookie handling box
Select Accept (or Prompt)
Click the OK button
Mozilla Firefox
Choose Tools from main menu, then Options
Click on the Privacy tab
Tick the Accept cookies from Site box
Click the OK button
Safari
Select Safari from main menu, then Preferences
Click on the Security tab
Select Always to Accept Cookies.
Click the close button.
Find more about cookies from http://www.aboutcookies.org/ . This link will take you to a website outside of AVTV. Aston Villa FC is not responsible for content or software downloaded from any external sites.
Security program settings
If you see a grey screen with no download button or error message displayed, it may be that your security program is blocking access as is not listed as a trusted site. Check your security program's settings to add the site to the safe list.
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