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Factsheet: Important info regarding 2012-13 cup tickets
Important ticketing information for cup games.
13th Dec 2012
Factsheet: Important info regarding 2012-13 cup tickets


Having progressed to the Carling Cup final and FA Cup semi-final stages over the past few seasons, the club wishes to announce the ticket allocation procedure for future cup semi/final fixtures held at neutral venues.

Clubs that reach the FA Cup final often find that demand for tickets far outstrips their actual allocation.

Therefore, the club understands that the emphasis for cup final and semi-final fixture tickets should be placed upon season ticket holding longevity and cup game attendance in order to provide a system which is clear and fair to all.

Key features are:

- First priority will be given to 2012-13 season card holders who have regularly attended previous rounds of the competition and attended Premier League away games throughout the season.

- Greater priority will be placed upon 2012-13 season card holders who have held their seat for a number of consecutive seasons since 1999-2000.

- Identifying 2012-13 season card holders who have followed the club throughout previous rounds as well as rewarding those who have held consecutive season cards over recent seasons.

This system means that it continues to be vital that you purchase or keep hold of your season card.

Allocating Priority Tickets

- Cup fixtures held at neutral venues may mean that the club receives a ticket allocation which is vastly smaller than demand for them. In such circumstances, priority will be given to 2012-13 season card holders who have regularly attended cup games - home or away - while away Premier League attendance may also come into consideration.

- Priority will then be given to season card holders who held a season card consecutively since 1999. Loyalty Points will not be used as a mechanism to allocate priority tickets. This will enable the club to allocate tickets fairly when demand from supporters exceeds the number of tickets that can be issued for priority games.

Order of Priority

Priority 1: 2012-13 season card holders who have attended home and away cup games as well as away Premier League games. This will initially be based on all other games played, then 80% of games played followed by 70% and 50% of all 'other' games' played. If you have attended less than 50% of all other games played you will not qualify for Priority 1.

Priority 2: 2012-13 season card holders who have attended home cup games. This will initially be based on all attendance for ALL home 'other' games played. Priority will then be given to those who have attended 80% of games played followed by 70%. If you have attended less than 70% of all other games played you will not qualify for Priority 2. 

Priority 3: 2012-13 season card holders who have consecutively held a season card.

Number of years consecutively held:

- 10+ seasons
- 8 to 9 seasons
- 6 to 7 seasons
- 4 to 5 seasons
- 2 to 3 seasons
- First season

Tickets will be allocated as outlined above. All ticket sales are subject to availability and are dependent on the number of tickets allocated to the club.

Any remaining tickets will be distributed to those who have attended a number of home games during the 2012-13 season.

Home Cup Scheme

The Home Cup Scheme is the ONLY way to secure your seat for home cup fixtures in all knock-out competitions.

By joining, your credit/debit card is automatically charged and your cup ticket(s) sent in the post and registering is FREE OF CHARGE.

If you cannot attend a cup game for whatever reason, simply send your tickets back to the ticket office at least 24 hours prior to the game for a full refund.

Please note that under the terms and conditions of the purchase of your season card, it may be necessary for the club to displace season card holders whose seats are required by the visiting team or competition officials during cup competition.

In such instances, supporters will have the opportunity to take up an alternative seat within the stadium.

Make sure you download the Cup Scheme form.

Assigning Tickets

It is essential that supporters assign tickets correctly to individual client reference numbers when purchasing tickets for home or away fixtures in the league or cup.

This will ensure that all supporters are able to build up their booking history and are able to purchase tickets on a priority basis more easily.

If you do not possess an existing client reference number, you can create an account by booking online or asking the ticket office to create one for you over the phone.

If you know that you have booking history with Aston Villa but cannot remember your client reference number, please call consumer sales on 0800 612 0970 to retrieve it rather setting up a new account.

Your full booking history should remain on one account only and the creation of multiple client reference numbers may result in you missing out on tickets even where you are eligible.


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